Shipping policy
SHIPPING + DELIVERY
WHAT ORDERS QUALIFY FOR FREE OR REDUCED DELIVERY?
We offer local delivery within Toronto, Scarborough, Etobicoke, Pickering, Ajax, Whitby, Oshawa, Mississauga, Oakville, Brampton, Vaughan, Richmond Hill, Markham, Milton, Hamilton, Burlington, Newmarket + Aurora.
Picking up? Pickup from one of our pickup hubs is always FREE. Select your preferred pickup location when placing your order. We'll let you know when your order is ready for pickup.
Durham
- Orders under $35: $8 delivery
- Orders from $35–$79.99: $2.99 delivery
- Orders $80+: FREE delivery
All other local delivery areas
- Orders under $40: $8 delivery
- Orders from $40–$79.99: $3.99 delivery
- Orders $80+: FREE delivery
Exact delivery options available for your address will be shown at checkout.
Shipping outside our local delivery area
- Ontario: $15
- Other provinces: $20
- Yukon, Northwest Territories + Nunavut: $40
Whenever we're able to ship your order for less than the rate you paid, we'll refund you the difference.
We currently ship within Canada only.
WHAT PRODUCTS ARE ELIGIBLE FOR SHIPPING + DELIVERY?
Most products available online can be shipped or delivered throughout Canada.
Case sizes of dry food are available within our local delivery area but are not available for standard Canada-wide shipping. If you're interested in a case size outside our local delivery area, please contact us and we can let you know whether delivery is possible and provide a shipping quote.
HOW LONG WILL MY ORDER TAKE?
Local Delivery: We aim to deliver local orders within 2–7 days. Depending on the courier used for your order, you may receive an email or text message with delivery updates.
Pickup: We'll notify you once your order is ready at your selected pickup hub. Please wait for your pickup notification before heading to the location.
Canada-wide Shipping: We generally drop shipments with our shipping carrier on Mondays, Wednesdays and Fridays. Once your order is with the carrier, delivery typically takes 2–7 business days depending on the destination. Carrier delivery times are estimates and delays can occasionally occur outside of our control.
MISSING OR STOLEN PACKAGES
If you receive a delivery notification but cannot locate your package, please check around the delivery location and with other members of your household or neighbours where appropriate.
If you still can't locate it, contact us as soon as possible and we'll help determine what options are available, including contacting the carrier or submitting a claim where applicable.
Once a carrier has confirmed successful delivery to the address provided with your order, bare market cannot guarantee replacement or reimbursement for packages that are subsequently lost or stolen.
RETURNING YOUR DEPOSIT CONTAINERS?
Deposit jars and pouches do not need to be shipped back to us. You can return clean, empty deposit containers for free at one of our pickup hubs, or request a courier pickup from your home for a fee.
Full instructions and the home pickup request are available here:
Once your returns are received and checked, eligible deposits are returned to you as a digital gift card.
OUR COMMITMENT
We reuse shipping and packing materials from our supplier deliveries whenever possible. This means your order may arrive in a previously used box and may include reused paper, plastic or other packing materials.
While we aim to minimize new packaging wherever possible, we'd rather give existing materials another useful life than discard them simply because they aren't plastic-free. We encourage you to reuse the packaging again where possible, or recycle it appropriately at the end of its useful life.