Refund policy
We want you to be happy with your order. If something arrives damaged, defective or incorrect, please email baremarketasm@gmail.com as soon as possible and we'll work with you to make it right.
returns
Unused, unopened non-food items may be returned within 15 days of delivery to your address or drop off at a pickup hub for a refund.
Returned products must be in their original condition and suitable for resale. Return shipping or transportation costs are the responsibility of the customer unless the item arrived damaged, defective or incorrect.
For health, hygiene + food-safety reasons, the following are final sale:
- food + bulk food
- liquid + dry refills
- cosmetics + personal care products
- frozen or refrigerated products
- gift cards
This does not affect your rights where a product is defective, damaged, incorrect or where applicable consumer-protection law provides otherwise.
damaged, defective or incorrect items
If there is a problem with your order, please email baremarketasm@gmail.com with your order number, a description of the issue + photos where helpful.
Depending on the situation, we may offer a replacement, exchange, refund or store credit.
case-sized food
If you purchase a full case of food and there is a quality issue that appears to be the responsibility of the manufacturer or wholesaler, please contact us with photographic evidence within 48 hours of delivery.
Where the issue is confirmed, we may replace, discount or refund the affected case.
order cancellations
Because many food, bulk + refill products are prepared or ordered specifically to fulfill customer orders, cancellations are not guaranteed.
If you need to cancel an order, contact us as soon as possible. If the order has not yet been prepared, portioned or ordered from a supplier, we will do our best to accommodate the request.
Once food, bulk or refill products have been prepared or specially ordered, they cannot be cancelled or refunded simply because the customer has changed their mind.
Approved cancellations may have non-refundable payment-processing or restocking costs deducted from the refund where those costs have already been incurred.
pickup orders
We'll notify you when your order is ready at your selected pickup hub.
Please collect your order within 10 days of your pickup notification. Once an order has been successfully delivered to the selected pickup hub, customers are responsible for collecting it in a timely manner.
We cannot guarantee replacement or reimbursement for orders that are left at a pickup hub beyond the pickup period and are subsequently lost, stolen or damaged.
missing or stolen deliveries
If your tracking or courier notification shows that your order was delivered but you cannot locate it, please contact us as soon as possible so we can help determine what options are available, including contacting the carrier or submitting a claim where applicable.
Once a carrier has confirmed successful delivery to the address provided with the order, bare market cannot guarantee replacement or reimbursement for packages that are subsequently lost or stolen.
For more information, please see our shipping policy.
deposit containers
Returning a bare market deposit jar or pouch is not considered a product return.
Eligible clean, empty deposit containers can be returned through our deposit-return program. Once received + checked, applicable deposit value is issued as a digital gift card.
Any courier fee paid specifically to have deposit containers picked up is non-refundable.
Please see our deposit returns page for current instructions + eligibility requirements.
refunds
Approved refunds are issued to the original payment method unless otherwise specified.
Please allow several business days after a refund is processed for it to appear on your statement. Processing times vary by financial institution.
questions?
Email baremarketasm@gmail.com and we'll be happy to help.