TL/DR; Add this product to your cart to REQUEST a home pick up! We will send you a separate invoice for the courier fee ($8-12 minimum based on distance) after checkout. Otherwise, drop them to a pick up hub for FREE return (include your name/phone#).
👋 A Quick Note on Your FREE Option for Returns:
We know holding onto empties is a hassle, but since shipping in Canada is incredibly expensive, we highly encourage you to use the FREE drop-off option instead.
FREE Drop-Off: Return your clean, empty deposit containers to any of our 4 official Pickup Hubs and receive a Digital Gift Card for the full deposit value!
📍 FREE Pickup Hub Locations
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- Ethical Local Market (Queen + Coxwell)
- Mischief Makers (Gerrard + Coxwell)
- North York (York Mills + Bayview)
- Whitby (Thickson + Taunton)
**IMPORTANT** Ensure all containers are in a single box or reusable bag with 1) your full name and 2) phone number CLEARLY written on a piece of paper inside.
OR....
Need Maximum Convenience? Let Us Handle the Trip Instead!
If leaving the house just to return deposits isn't going to happen, add this $0.00 service request to your order. This signals our team to arrange a dedicated courier trip for your empties.
How It Works:
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Request This Service: Add this $0 "REQUEST: Deposit Return Home Pick Up" product to your cart.
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Invoicing: We will send you an invoice for the total amount it will cost the courier to pick up your returns based on your distance from our hubs.
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Order Flexibility: This service can be added to a new online order or purchased as a standalone item. (Note: Two different companies will handle your new product drop-off and your deposit pick-up in order to get you the best rate.)
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Prep Your Empties: Ensure all containers and pouches are empty, clean, dry-ish, and undamaged. Include caps for pouches and lids for jars. Place all empties in a single, sealed box or reusable bag.
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Label: Crucially, you must print and attach (staple or tape) the courier label we e-mail you to the outside of the bag/box.
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Get Your Credit: Our courier will pick up your LABELED bag or box during the scheduled window we e-mail you. Once the contents are verified, we will email you a Digital Gift Card for the full deposit value to use on your next purchase!
IMPORTANT NOTES:
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Service Fee: The invoiced pick-up fee is non-refundable and covers the EXACT cost to us for the pick-up trip only.
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Store Credit: Deposits are refunded as a Digital Gift Card, not a cash refund.
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Fulfillment: Your deposit pick-up will not be scheduled until the separate fee on your invoice is paid. If you placed a new order, your new products will still ship as normal irregardless of when this invoice is paid.
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Cleanliness: Containers that are not empty, clean, dry, or are damaged (including rusted or marked up lids) will not be accepted for a full credit. Partial credits will be allotted for minor wear.
Add this to your cart and solve your deposit logistics today!